Terms of service

Overview
This website is operated by Pony Avenue. By accessing our site and/or purchasing from us, you agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and contributors of content.

Products & Services
All products are made to order and created with care. We reserve the right to modify or discontinue any product at any time without prior notice.

We make every effort to display our products as accurately as possible. However, we cannot guarantee that colours and details will appear exactly the same across all screens.

Orders & Payments
By placing an order, you agree that all information provided is accurate and complete. All payments must be made in full at checkout.

We reserve the right to refuse or cancel any order if necessary, including in cases of suspected fraud or unauthorised transactions.

Production & Delivery
As a made-to-order brand, all items require a production period before dispatch. Estimated timelines are provided in our Shipping Policy and may vary slightly.

!!! Pony Avenue is not responsible for delays caused by courier services once an order has been shipped.

Exchanges
We offer exchanges in accordance with our Returns & Exchanges Policy. We do not offer refunds.

Intellectual Property
All content on this website — including images, designs, branding, and text — is the property of Pony Avenue and may not be used, reproduced, or distributed without permission.

Limitation of Liability
Pony Avenue shall not be held liable for any damages or losses resulting from the use of our products or website.

Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being posted on the site.

Contact
For any questions regarding these terms, please contact us at:
ponyavenueshop@gmail.com